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Customer Service in Taiwan: A Day At Guanghua Digital Plaza

When I lived in Germany many Taiwanese I met there told me that service in Taiwan is much better than in Europe. " The customer is king ," they often said. I heard this opinion so many times that I obviously came to believe it. Since I myself considered service in Germany and Italy - the two countries in Europe where I lived longest - overall pretty bad, I was looking forward to coming to Taiwan and experiencing an entirely new level of customer service. I will write in another post about the myth of Taiwan's customer service. Here I will just share my experience at Guanghua Digital Plaza (光華商場) which is, I believe, the most famous consumer electronics market of the Taiwanese capital.  I'd been thinking about buying a new laptop for quite some time. Today my old one was so slow I could hardly use it, and I decided to buy an "emergency" laptop before purchasing a better one in Europe (if you're wondering, computers in Taiwan are not cheaper than